If you are not satisfied with the initial responses provided by through the Services, and have paid the full fee up-front, you may request a refund by completing the Refund Request form, which will be provided to you upon request. Upon timely receipt of the completed form, we will refund the total payment made by you, less a nine hundred ninety-nine dollar ($999.00 USD) service and processing fee. If you paid nine hundred ninety nine dollars ($999.00 USD) up-front and are not satisfied with the initial Responses provided through the Services, you may complete the project cancellation form or email firstname.lastname@example.org. If the request is submitted within seven business days from when the initial responses were completed, you will not be billed the remaining balance for the logo package you purchased. If this form is not completed within three business days from when the initial responses were completed, you will be billed the remaining balance of the price of the selected package. In addition, refunds are only available to the actual Client for whom the logo was created. No refund is available for design firms or for those who order our design services on behalf of another entity. Furthermore, you shall forfeit the right to the refund outlined above if you request additional revisions to any of the initial concepts. You shall also forfeit the right to a refund if you do not respond in a timely manner to a status notification from us, as described below in Section 1(h). Should you receive a refund, you agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related responses. Additionally, you acknowledge that you will have no right (express or implied) to use any response or other work product, content, or media, nor will you have any ownership interest in or to the same.
Project Duration. You agree to provide timely responses to any status notifications that we send to you. You shall have 30 days to respond to each response sent to you. If after 30 days you have failed to respond, we will assume that your project is complete and the project shall be deemed completed. At such time, we will have no further obligation to you, and you will pay us pursuant to the provisions of these Terms. Notwithstanding the foregoing, we reserve the right, in our sole discretion, to terminate your access to all or any portion of the Services, at any time, with or without notice. In the event of such termination, we will determine, in our sole discretion, whether you are entitled to any refund.